Contact Customer Center

Includes lifetime access

Course Overview

 

Learn the Basic Elements to Better Serve Your
Customer

For many people, it appears that a Contact
Customer Center only relates to sales calls and telemarketing. A contact
customer centre is more than a place of handling calls. It is where a customer
gets support, access information and have the pleasing experience of
interaction and engagement.  It is,
therefore, critical to have well-equipped employees who are confident and
assertive.

This course will help you gain more customers
and what it means to go the extra mile. The practice of crafts scripts and use
it effectively will increase productivity. The course draws particular attention
to the different roles in a Contact Customer Center to help you know your
position to get the maximum benefits out of your job.

I am so happy you decided to take this course.

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